SHADES Underwear ApS accepts payment by Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard, and MobilePay.
Payment will only be charged to your account when the order has been dispatched.
All prices are listed in DKK (Danish Kroner) and include VAT.
SHADES Underwear ApS uses an approved payment server that encrypts all your card information with the SSL (Secure Socket Layer) protocol. This means your information cannot be accessed by third parties.
SHADES Underwear ApS ships on all weekdays for orders placed before 12:00 (noon).
A 2-year warranty is provided in accordance with Danish consumer law. Our warranty covers defects in materials and/or workmanship.
The warranty does not cover errors or damage caused by incorrect use of the product.
SHADES Underwear ApS will cover return shipping costs to a reasonable extent.
Please send all inquiries and returns to:
SHADES Underwear ApS
Krausesvej 3
2100 Copenhagen Ø
Denmark
Packages sent cash-on-delivery will not be accepted.
If a refund has been agreed, please provide your bank details so we can transfer the amount.
You have a 14-day full return right on items purchased in our webshop.
The period is counted from the day you receive your order.
Return shipping costs must be covered by you.
You must notify us of your withdrawal no later than 14 days after purchase, and the product must be returned to us within 14 days after you have informed us.
Please send your withdrawal notice by email to info@shadesunderwear.dk
Your message must clearly state that you wish to use your right of withdrawal.
You are only liable for any decrease in the item’s value caused by handling beyond what is necessary to determine its nature, properties, and functionality. In other words – you may try the product on as you would in a physical store.
If the product has been used more than described above, we consider it used, which means you may only receive a partial refund or no refund, depending on the item’s commercial value.
To receive a full refund, the item must be returned in the same condition as in a physical store trial: you may try it on, but not use it.
The item must be returned unwashed, unworn, and free from odours or stains.
If you wish to file a complaint about a product purchased in our webshop, you can contact:
Center for Klageløsning
Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark
You can submit a complaint via the Nævnenes Hus portal:
https://kpo.naevneneshus.dk/
If you are an EU consumer residing outside Denmark, you may submit your complaint through the EU Commission’s online dispute resolution platform:
http://ec.europa.eu/odr
When filing a complaint here, please provide our email address: info@shadesunderwear.dk
For any questions, you can contact SHADES Underwear at:
SHADES Underwear ApS
Krausesvej 3
2100 Copenhagen Ø
CVR: 42524956
Email: info@shadesunderwear.dk
Phone: +45 20 84 36 95
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